Eggplant Blog

Surviving Black Friday: Why Avoiding Outages Is No Longer Enough

7/24/18 / by Alex Painter posted in User Experience, Downtime, Outage, real user monitoring, synthetic monitoring, website performance, KPIs


If you’re an online retailer, there’s a good chance you’re busy gearing up for the pre-holiday rush. Black Friday and Cyber Monday have been pushing retail sites to the limits of their ability to cope with surges in visitor numbers.

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An All New Performance Trends Report

7/10/18 / by Drew Post posted in User Experience, UX, User experience testing, analytics, Eggplant solutions, real user monitoring, Digital Performance Management, website performance, performance trends, real user insights, KPIs, key performance indicators


The weather, the tennis, the football — with all the distractions, you’d think those of us on the Real User Monitoring team would be kicking our feet up, right? Not a chance! I'm super excited to tell you about our latest release: a brand-new version of our Performance Trends Report. 

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Monitoring Dashboard Improvement Makes It Easier to View from a Distance

3/26/18 / by Alex Painter posted in Downtime, Outage, synthetic monitoring, website performance, KPIs


Our interactive monitoring dashboard is a bolt-on to our Monitoring Insights product that gives a very quick and easy overview of your monitoring estate. It’s designed to run on a big screen on the wall, which means it’s often viewed from a distance.

We’ve recently been responding to customer feedback to make it easier to use in this way.

Back in December, we added icons to the graphs to show you the current status of your monitors.

Now, the latest improvement means you can change the text size of your monitor names, making it easier to see which one you’re looking at.

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Valentine’s Day: the Worst Day to Break Up with Your Customers

2/21/18 / by Alex Painter posted in Load testing, Performance testing, website performance, KPIs, Monitoring Insights


Love it or hate it, Valentine’s Day is big business.

It’s hard to avoid the ads, the promotions and the special offers, all dedicated to getting us to part with our hard-earned cash in return for some romantic gesture or other.

Away from the high-street stores, the restaurants and the garage forecourts, many consumers were doing their Valentine’s Day shopping online

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The Creeping Rise in Content that’s Slowing Down Britain’s Retail Sites

1/31/18 / by Alex Painter posted in User Experience, website performance, Real Customer Insights, performance monitoring


It’s that time of year when a lot of people are frantically trying to lose the few extra pounds they gained over the festive season. It’s time to be leaner, faster, to cut out the junk food and adopt a healthier lifestyle.

With that in mind, it might also be a good time for retailers cut redundant content from their websites.

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Knowing When Your Customers Are Seeing Slower Load Times Than Expected

12/20/17 / by Alex Painter posted in User Experience, website performance, Real Customer Insights, performance monitoring


Welcome to the last in our series of stories about how we’re helping to make our customers’ lives just a little easier as the year draws to an end.

This week, meet Gavin and Anna, who are both trying to unwind...

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Performance Testing for Success during Peak

12/12/17 / by Alex Painter posted in Load testing, User Experience, Performance testing, website performance


Welcome to the second in our short series of updates on the services we’ve been improving and delivering during 2017.

Last week, we saw how Grace used the Performance Analyzer API to build performance KPIs into the development and release process. This week, meet John, who’s doing a lot better than he was this time last year……

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Baking Web Performance KPIs into the Development and Release Process

12/6/17 / by Alex Painter posted in User Experience, website performance, performance monitoring, performance analyzer


We’ve been working hard to deliver new and improved products and services to help our customers through their busiest periods.

As the year draws to a close, we thought we’d highlight some of the steps we’ve taken.

So let’s start with Grace’s story…

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How We Predicted an Increase in Conversions from a Decrease in Load Times

3/21/17 / by Alex Painter posted in User Experience, synthetic monitoring, website performance, Real Customer Insights, Monitoring Insights


One of the biggest challenges we share with our clients is proving the business value of web performance. While it’s logical that faster websites mean happier customers and more revenue, it can be hard to provide absolute proof.

We previously relied on publicly available case studies, a fantastic collection of which is available at WPO Stats.

Our Real Customer Insights (RCI) solution has a better answer: predicting the absolute business impact of faster web pages.

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Speed Index: How It Works and What It Means

6/17/15 / by Alex Painter posted in website performance, KPIs, performance analyzer, speed index


One of the most important metrics we look at in Performance Analyzer, our real-browser performance analysis solution, is Speed Index, a measure of how quickly the visible parts of a web page are displayed.

Speed Index is really useful because it is an easy to consume metric that indicates how quickly a visitor would see a page’s content, in a way that other metrics just can’t.

However, it can be difficult to understand exactly what Speed Index means and how it works, so this post will go into a little more detail.

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