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Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent …

Burndown charts, feature completeness, code quality, pass/fail testing. Dev and test managers have access to lots of data from many sources about an upcoming release. But none of it directly …

Just one hour of downtime cost Amazon an estimated $100 million in lost sales. Unless you were completely off the grid, you’re well aware of the performance issues Amazon and …

While it may seem like a distant prospect, Black Friday is coming and retailers are busy preparing for the busiest shopping period of the year. The holiday season is normally …

This week, I'm making what many consider a life-altering, religious change. I’m switching from Android to an iPhone. I had an iPhone 3GS years ago and it worked well enough, …

It’s always been our mission to empower our customers to create amazing digital experiences that delight users and drive business success. We introduced our Digital Automation Intelligence approach that disrupts …

Love it or hate it, Valentine’s Day is big business. It’s hard to avoid the ads, the promotions and the special offers, all dedicated to getting us to part with …

Welcome to the second in our short series of updates on the services we’ve been improving and delivering during 2017. Last week, we saw how Grace used the Performance Analyzer …

In the past few weeks, I’ve been getting daily emails about early access to retailers’ Black Friday and Cyber Monday sales. Which got me thinking about two things: one, I …

It's that time of year again! Despite its questionable origins, Black Friday and the rush to find fantastic deals online doesn't seem to be slowing down at all... but can …