Eggplant Blog

The Business Tester: An Answer to Today’s Digital Demands

7/4/19 / by Antony Edwards posted in Test automation, artificial intelligence, intelligent automation, machine learning, business tester

0 Comments

In the Internet age, making the best use of technology investments, rapidly spotting and addressing any performance issues or other roadblocks and ensuring customers have a high-quality experience that delights are perennial goals. Yet, until very recently, companies have been going about it all wrong.  

Read More

Intelligent Testing: Why It’s a Must-Have for Financial Institutions

6/18/19 / by Candice Arnold posted in Customer Experience, Eggplant AI, continuous testing, financial services, intelligent automation

0 Comments

Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it is for financial services firms to delight their customers at every interaction. But, when you consider the industry’s complex, highly regulated environment and the customer expectation for a seamless experience across devices and operating systems, it’s clear that this is anything but a simple task.

Read More

MythBusters: Take Testing out of the Back Office and into the Boardroom

6/13/19 / by Candice Arnold posted in digital automation intelligence, AI-assisted testing, intelligent automation, digital transformation

0 Comments

In previous MythBusters posts, we’ve debunked the notion that testing is solely a compliance function and examined how AI is delivering value in testing today. In this blog, we’ll explore how today’s complex, hyper-connected world has elevated testing to a strategic corporate priority.

Read More

Quality and Better Customer Experiences – Eggplanet London, 2019

6/10/19 / by Candice Arnold posted in Customer Experience, Eggplant AI, continuous testing, intelligent automation

1 Comment

Quality. It’s what everyone involved in designing, building, testing, and maintaining software strives to deliver. And it was very much the common thread running through our inaugural Eggplanet conference in London on 6 June.

Billed as the event where continuous quality meets business outcomes and, thanks to an inspiring group of speakers and wonderfully engaged delegates, it didn’t disappoint.

Read More

MythBusters: Do Believe the AI Hype

6/4/19 / by Richard Ward posted in digital automation intelligence, AI-assisted testing, intelligent automation, digital transformation

0 Comments

In the first post in our MythBusters series, we examined the misperception that testing is solely a compliance activity and showed how it’s actually a business critical function with bottom-line impact. In this installment, we’re looking at the role AI plays in the industry, the numerous misconceptions that abound, and why it’s important that companies cut through the noise to understand how the technology can benefit them today.

Read More

High Traffic Surges Got Your Website Down? Here’s Why

5/30/19 / by Martin Larsen posted in Customer Experience, Load testing, load testing tools, Black Friday, Performance Test Tool, Performance testing, intelligent automation, ecommerce, retail

0 Comments

A surge in traffic is in many ways a dream for any website. After all, more traffic means more customers and more sales.

However, you can sometimes do your job too well when your successful marketing campaign brings surges of traffic, causing your website or app to slow down and even crash. There’s nothing more heartbreaking than seeing your website or app fail just when you have the most to gain.

Most blogs and articles just state traffic-induced crashes as something that can happen. But if you don’t understand how high traffic crashes a website or app, how can you expect to avoid the problem?

Read More

Practice Makes Perfect: Why AI-Driven Testing is Critical to eCommerce Success

5/28/19 / by Candice Arnold posted in Customer Experience, Performance Test Tool, digital automation intelligence, AI-assisted testing, intelligent automation, digital transformation, ecommerce, retail

0 Comments

In a recent Forbes interview on the retail customer experience, Harley Manning, VP and research director of Forrester’s customer experience team, said; “Customer expectations are rising slowly—but faster than brands are making improvements.” He further elaborated that the average score in the firm’s CX Index™ for US digital retailers decreased from the prior year, with no retailer breaking through the 85th percentile to make it into the “excellent” category.

Read More

The Performance Imperative

5/7/19 / by Candice Arnold posted in Customer Experience, Performance Test Tool, digital automation intelligence, AI-assisted testing, intelligent automation, robotic process automation, digital transformation

1 Comment

Today’s complex, digital world relies on computer systems and software and downtime is more than an inconvenience—in many industries, it’s a critical failure that can have a lasting, negative impact on customer experience, the corporate brand and the bottom line.

Read More

MythBusters: Eggplant Exposes Top Testing Fallacies

4/30/19 / by Candice Arnold posted in Customer Experience, Performance Test Tool, digital automation intelligence, AI-assisted testing, intelligent automation, robotic process automation, digital transformation

0 Comments

Wikipedia will tell you that “software testing is an investigation conducted to provide stakeholders with information about the quality of the software product or service under test.” While technically accurate, this definition does not encapsulate all that testing does and how critical the function is in our complex, hyperconnected world.

Read More

The Next Frontier: The Role of Testing in Mission Critical Software Systems

4/23/19 / by Candice Arnold posted in Performance Test Tool, digital automation intelligence, Eggplant AI, AI-assisted testing, intelligent automation, digital transformation

0 Comments

A recent Bloomberg headline proclaimed, “Human Spaceflight Could be a $23 Billion Industry by 2030.” The article examined a UBS report on space travel, which predicts that “spaceflight” will compete with long-distance airline flights in the not-too-distant future.

It’s a fascinating prospect, and one that underscores how critical it is for software to perform optimally in mission critical environments. Eggplant’s Antony Edwards recently explored this theme in detail in a DigitalisationWorld article, highlighting some of the key technology challenges facing space exploration.

Read More

Check out our newsletter for the latest in Eggplant news, events, blogs, and more.

Lists by Topic

see all