Eggplant Blog

How to Get Your Customers to Drive Testing

4/25/19 / by Alex Painter posted in digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, real user monitoring, synthetic monitoring, Real Customer Insights, Monitoring Insights, Customer Experience Insights, Eggplant Release Insights

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The focus of software testing is changing. It's been moving away from simply checking that an application meets technical requirements and towards ensuring that it delivers better user experiences and business outcomes.

Or at least that's what we'd all like to believe.

The reality is that capabilities can lag behind the desire for change, and not everyone can agree on how best to represent the voice of the customer in the testing process.

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Digital Transformation that Saves Lives

3/20/19 / by Alex Painter posted in Healthcare, Functional testing, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, Eggplant Release Insights, digital transformation

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Whenever you enter the healthcare system, technology is all around.

And you have to trust it.

The highly trained medical staff have all been through rigorous testing to ensure they are able to deliver the best possible care. And you probably expect the same from the huge range of technology they use to treat you, monitor your progress, and update your records.

But as that technology permeates every aspect of healthcare and the pace of change increases, it’s getting harder to ensure that everything works as intended.

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Test Automation Just Got More Intelligent

2/21/19 / by Peter Cherns posted in Software testing tools, Test automation, analytics, Eggplant AI, release quality, Eggplant Release Insights, test coverage, bug hunting, intelligent automation

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There are two things you should know about the latest release of Eggplant AI, our intelligent test automation solution.

1: It will give you much greater insight into the quality of your releases.

2: It will make your testing process more focused and more efficient.

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Better User Experience Testing

1/22/19 / by Alex Painter posted in Performance testing, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, Eggplant Release Insights

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The purpose of software testing has been steadily shifting from ‘does it work?’ to ‘does it deliver the required business outcomes?’, with an increasing focus on end-user requirements. It’s no longer enough to rely on metrics such as x% of tests passed. Now we have to understand the impact on the people using the product and the wider implications for the organization. There is a need to bridge that gap between meeting testing objectives and actually meeting customer expectations.

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Enhanced Reporting, Bug Hunting and Scalability: Enter Eggplant AI 2.2

11/2/18 / by Peter Cherns posted in Performance testing, analytics, release quality, Eggplant Release Insights, test coverage, bug hunting

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We’ve recently made some huge enhancements to Eggplant AI, our intelligent test automation solution. The release of version 2.2 not only includes a number of new reporting features – it also transforms its capabilities.

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Delivering a Five-Star Digital Experience in Financial Services

9/6/18 / by Antony Edwards posted in UI testing, User Experience, Performance testing, UX testing, APIs, artificial intelligence, QA, fusion engine, Customer Experience Insights, predictive analytics, business outcomes, Eggplant Release Insights, end-to-end testing, user journeys, financial services, intelligent automation, UX monitoring

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No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch locations for online banking. By 2019 in the UK, mobile banking is expected to overtake desktop as the preferred channel. And for two-thirds of Americans, a recent survey found that online and mobile banking represent their primary banking channels. 

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Optimize Online Bookings in the Travel Sector to Delight Customers and Drive Revenue

8/20/18 / by Alex Painter posted in User Experience, Performance testing, User experience testing, Web Performance, user journey, Eggplant solutions, KPIs, customer experience optimization, Real Customer Insights, Customer Experience Insights, release quality, business outcomes, Eggplant Release Insights, business KPIs

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Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online interface, an alternative is only a couple of clicks away.

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How's the Quality of Your Upcoming Release? Find Out With Eggplant Release Insights.

8/9/18 / by Peter Cherns posted in User Experience, Performance testing, analytics, release quality, quality testing, predictive analytics, business outcomes, Eggplant Release Insights, business KPIs, test coverage, bug hunting

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Burndown charts, feature completeness, code quality, pass/fail testing. Dev and test managers have access to lots of data from many sources about an upcoming release. But none of it directly relates to business outcomes. While decisions might be influenced by data, they’re still largely subjective and more often based on experience. 

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