Eggplant Blog

Democratizing Software Testing

6/25/19 / by Peter Cherns posted in automated testing, Automated testing tools, Software test automation, Eggplant Digital Automation Intelligence Suite, digital transformation

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Forrester has recently heralded the rise the of the ‘Business Tester’ in response to consumers increased demand for flawless digital products. We believe this is more than just a trend, it is an uprising!

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Achieving Healthcare Excellence: A Case for Intelligent Testing

5/14/19 / by Alex Painter posted in Healthcare, test management tools, digital automation intelligence, Eggplant Digital Automation Intelligence Suite

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A recent study found that nearly half of all internet traffic in 2018 came via a mobile app. Across sectors, it’s clear that smartphones are increasingly the preferred method for accessing web content and the trend is forcing organizations to rethink their approach to app development, accessibility and interoperability.

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Where Does Continuous Quality Meet Business Outcomes? Find Out on 6 June

5/9/19 / by Alex Painter posted in DevOps, Software testing tools, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing

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A year ago, we brought you Performance Matters, our one-day conference in London. Alongside web performance topics and case studies, we talked about intelligent test automation, big data, and how we saw these worlds converging.

A lot has happened in a year. And at Eggplanet, this year’s Eggplant conference in London on 6 June, we have a lot more to show you.

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Eggplant and PractiTest: Making Intelligent Test Automation Easy

5/2/19 / by Alex Painter posted in test management tools, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, PractiTest

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Digital Automation Intelligence offers something truly revolutionary: automated, AI-driven testing of the entire user experience on any technology. But one thing we don’t talk about very often is our integration with other solutions.

Many organizations have existing tools to manage the testing process, and we need to be sure we can work with them. Others may be looking to move to a new test management solution at the same time as switching to Eggplant, and we want to be certain that the move to Digital Automation Intelligence doesn’t constrain their choice of test management tool.

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How to Get Your Customers to Drive Testing

4/25/19 / by Alex Painter posted in digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, real user monitoring, synthetic monitoring, Real Customer Insights, Monitoring Insights, Customer Experience Insights, Eggplant Release Insights

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The focus of software testing is changing. It's been moving away from simply checking that an application meets technical requirements and towards ensuring that it delivers better user experiences and business outcomes.

Or at least that's what we'd all like to believe.

The reality is that capabilities can lag behind the desire for change, and not everyone can agree on how best to represent the voice of the customer in the testing process.

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Eggplanet: Our User Conference and Why You Need to Be There!

4/18/19 / by Alex Painter posted in DevOps, Software testing tools, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing

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We live in a digital world, with software permeating every aspect of our everyday lives. And businesses are waking up to the fact that the quality of that software is critical to their very existence.

This is where Continuous Quality Meets Business Outcomes, and it’s the theme of our inaugural Eggplanet Europe on 6 June, London.

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Digital Transformation that Saves Lives

3/20/19 / by Alex Painter posted in Healthcare, Functional testing, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, Eggplant Release Insights, digital transformation

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Whenever you enter the healthcare system, technology is all around.

And you have to trust it.

The highly trained medical staff have all been through rigorous testing to ensure they are able to deliver the best possible care. And you probably expect the same from the huge range of technology they use to treat you, monitor your progress, and update your records.

But as that technology permeates every aspect of healthcare and the pace of change increases, it’s getting harder to ensure that everything works as intended.

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To Err Is Human - the Security and Privacy Benefits of Robotic Process Automation

1/29/19 / by Alex Painter posted in digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, robotic process automation, RPA

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People make mistakes. Human behavior so often falls short of ‘expected standards’, it begs the question why we hold ourselves to such standards at all. Too often, we build systems and processes on the implicit assumption that the people using them will be rational, infallible, and consistent. Of course, the truth is that most of us are anything but.

Our general fallibility is obviously closely tied to AI and test automation. Automated testing is immune to the unintentional biases and lapses in concentration that affect human testers.

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Better User Experience Testing

1/22/19 / by Alex Painter posted in Performance testing, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, Eggplant Release Insights

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The purpose of software testing has been steadily shifting from ‘does it work?’ to ‘does it deliver the required business outcomes?’, with an increasing focus on end-user requirements. It’s no longer enough to rely on metrics such as x% of tests passed. Now we have to understand the impact on the people using the product and the wider implications for the organization. There is a need to bridge that gap between meeting testing objectives and actually meeting customer expectations.

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Transforming Customer Experiences With Eggplant

8/14/18 / by Michael Giacometti posted in User Experience, Performance testing, User experience testing, artificial intelligence, user journey, Selenium, shift up, Eggplant Digital Automation Intelligence Suite, customer experience optimization, Real Customer Insights, Customer Experience Insights, business outcomes, business KPIs

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Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent customer relationships. According to Bain & Company, customer experience transformation starts with “… simplifying your core business and digitizing it where it matters.” McKinsey & Company writes that in any customer experience transformation, “… the voice of the customer can be used to identify upstream and cross-functional issues and address the root causes of problems.” In short, to see positive results, you need well-tested, high-quality digital assets that reflect ever-evolving customer needs and desires.

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