Eggplant Blog

The Next Frontier: The Role of Testing in Mission Critical Software Systems

4/23/19 / by Candice Arnold posted in Performance Test Tool, digital automation intelligence, Eggplant AI, AI-assisted testing, intelligent automation, digital transformation

0 Comments

A recent Bloomberg headline proclaimed, “Human Spaceflight Could be a $23 Billion Industry by 2030.” The article examined a UBS report on space travel, which predicts that “spaceflight” will compete with long-distance airline flights in the not-too-distant future.

It’s a fascinating prospect, and one that underscores how critical it is for software to perform optimally in mission critical environments. Eggplant’s Antony Edwards recently explored this theme in detail in a DigitalisationWorld article, highlighting some of the key technology challenges facing space exploration.

Read More

Dismiss AI's Detractors: How the Technology is Driving Testing Improvements Today

4/17/19 / by Candice Arnold posted in Customer Experience, Performance Test Tool, digital automation intelligence, Eggplant AI, AI-assisted testing, intelligent automation, robotic process automation, digital transformation, accessibility

0 Comments

A recent SD Times article suggested that AI is not delivering tangible testing improvements, cautioning “…customers need to realize there’s probably more hype than reality in most of what test solution vendors are saying.” This sentiment reminds us of the unhelpfully polarized “manual-vs-automated test execution” debate that held back testing for 10 years and we’ve only recently moved on from with the realization that there’s a place for both in testing. It would be catastrophic for the testing industry if we went into another 10 year debate of “AI-vs-non-AI” only to realize that there are strong benefits to AI, but it probably doesn’t solve everything.

These sentiments are unhelpful and dangerous to the testing community. Sure, there are exaggerated claims about the use and impact of AI in some products, but there are also fantastic products that demonstrate that the technology can deliver real improvements today. Below are just a few examples of how AI can help testing now—not several years down the road:

Read More

The AI Advantage

4/16/19 / by Candice Arnold posted in Customer Experience, Performance Test Tool, digital automation intelligence, Eggplant AI, AI-assisted testing, intelligent automation, robotic process automation, digital transformation, accessibility

0 Comments

A recent Forbes Insights survey confirmed that there is strong C-Suite interest in artificial intelligence, with eighty percent of CEOs and eighty-five percent of IT leaders pointing to AI as a core component of their digital transformation efforts. While the technology is sometimes—and mistakenly—associated with job loss, AI’s true power actually lies in its ability to augment human decision-making.

Read More

The Cost of Non-Compliance: Why You Can’t Ignore Accessibility Testing

4/9/19 / by Gareth Smith posted in Customer Experience, Performance Test Tool, digital automation intelligence, intelligent automation, digital transformation, accessibility

0 Comments

In early 2017, US grocery chain Winn-Dixie invested $7 million to improve its website but overlooked a critical component: testing to ensure it was accessible to people with disabilities. This mistake garnered national attention when the retailer lost a federal case accusing it of violating the Americans with Disabilities Act (ADA).

The Winn-Dixie lawsuit is considered a landmark case but it’s hardly a unique situation—website compliance suits are on the rise. According to a legal blog tracking these cases, there were at least 2,258 such suits filed in the US alone in 2018—an increase of 177 percent from the prior year.

Read More

Our Lives in their Hands – Software Testing for Patient Records

4/4/19 / by Charlene Makai posted in Healthcare, Functional testing, hospital systems testing, end-to-end testing, user journeys, security testing, digital transformation

0 Comments

What happens when a good idea is poorly implemented? A recent article reported on a catastrophic catalog of errors in Electronic Health Records (EHRs) in the US. Tests were missed. Notes for one patient would appear on another’s profile. Alerts for dangerous drug interactions failed. Data was lost when text was entered with a certain combination of punctuation.

The list goes on. And the consequences were, in some cases, tragic. Lives were lost or irreparably damaged.

And while there were no doubt multiple factors at play, it’s hard to avoid the conclusion that one of them was a failure to test software adequately.

Read More

Customer Experience Optimization for Better Business Outcomes

3/28/19 / by Alex Painter posted in Customer Experience, Test automation, digital automation intelligence, intelligent testing, real user monitoring, customer experience optimization, Real Customer Insights, digital transformation

0 Comments

Businesses want software that delights end users. Customer experience is the priority. But even as the requirement for ever better experiences grows, actually delivering on that requirement is getting harder.

Read More

What Happens When Performance Testing Meets Politics?

3/22/19 / by Alex Painter posted in Customer Experience, Performance Test Tool, Performance testing, digital transformation

0 Comments

When people are angry, they have always taken to the streets to protest.

They still do.

But the internet offers an alternative forum in which to voice strong opinions. So what happens when that forum is cut off?

Read More

Digital Transformation that Saves Lives

3/20/19 / by Alex Painter posted in Healthcare, Functional testing, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, Eggplant Release Insights, digital transformation

0 Comments

Whenever you enter the healthcare system, technology is all around.

And you have to trust it.

The highly trained medical staff have all been through rigorous testing to ensure they are able to deliver the best possible care. And you probably expect the same from the huge range of technology they use to treat you, monitor your progress, and update your records.

But as that technology permeates every aspect of healthcare and the pace of change increases, it’s getting harder to ensure that everything works as intended.

Read More

Check out our newsletter for the latest in Eggplant news, events, blogs, and more.

Lists by Topic

see all