Eggplant Blog

Eggplant and PractiTest: Making Intelligent Test Automation Easy

5/2/19 / by Alex Painter posted in test management tools, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, PractiTest

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Digital Automation Intelligence offers something truly revolutionary: automated, AI-driven testing of the entire user experience on any technology. But one thing we don’t talk about very often is our integration with other solutions.

Many organizations have existing tools to manage the testing process, and we need to be sure we can work with them. Others may be looking to move to a new test management solution at the same time as switching to Eggplant, and we want to be certain that the move to Digital Automation Intelligence doesn’t constrain their choice of test management tool.

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MythBusters: Eggplant Exposes Top Testing Fallacies

4/30/19 / by Candice Arnold posted in Customer Experience, Performance Test Tool, digital automation intelligence, AI-assisted testing, intelligent automation, robotic process automation, digital transformation

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Wikipedia will tell you that “software testing is an investigation conducted to provide stakeholders with information about the quality of the software product or service under test.” While technically accurate, this definition does not encapsulate all that testing does and how critical the function is in our complex, hyperconnected world.

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How to Get Your Customers to Drive Testing

4/25/19 / by Alex Painter posted in digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing, real user monitoring, synthetic monitoring, Real Customer Insights, Monitoring Insights, Customer Experience Insights, Eggplant Release Insights

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The focus of software testing is changing. It's been moving away from simply checking that an application meets technical requirements and towards ensuring that it delivers better user experiences and business outcomes.

Or at least that's what we'd all like to believe.

The reality is that capabilities can lag behind the desire for change, and not everyone can agree on how best to represent the voice of the customer in the testing process.

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The Next Frontier: The Role of Testing in Mission Critical Software Systems

4/23/19 / by Candice Arnold posted in Performance Test Tool, digital automation intelligence, Eggplant AI, AI-assisted testing, intelligent automation, digital transformation

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A recent Bloomberg headline proclaimed, “Human Spaceflight Could be a $23 Billion Industry by 2030.” The article examined a UBS report on space travel, which predicts that “spaceflight” will compete with long-distance airline flights in the not-too-distant future.

It’s a fascinating prospect, and one that underscores how critical it is for software to perform optimally in mission critical environments. Eggplant’s Antony Edwards recently explored this theme in detail in a DigitalisationWorld article, highlighting some of the key technology challenges facing space exploration.

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Eggplanet: Our User Conference and Why You Need to Be There!

4/18/19 / by Alex Painter posted in DevOps, Software testing tools, digital automation intelligence, Eggplant Digital Automation Intelligence Suite, intelligent testing

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We live in a digital world, with software permeating every aspect of our everyday lives. And businesses are waking up to the fact that the quality of that software is critical to their very existence.

This is where Continuous Quality Meets Business Outcomes, and it’s the theme of our inaugural Eggplanet Europe on 6 June, London.

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Dismiss AI's Detractors: How the Technology is Driving Testing Improvements Today

4/17/19 / by Candice Arnold posted in Customer Experience, Performance Test Tool, digital automation intelligence, Eggplant AI, AI-assisted testing, intelligent automation, robotic process automation, digital transformation, accessibility

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A recent SD Times article suggested that AI is not delivering tangible testing improvements, cautioning “…customers need to realize there’s probably more hype than reality in most of what test solution vendors are saying.” This sentiment reminds us of the unhelpfully polarized “manual-vs-automated test execution” debate that held back testing for 10 years and we’ve only recently moved on from with the realization that there’s a place for both in testing. It would be catastrophic for the testing industry if we went into another 10 year debate of “AI-vs-non-AI” only to realize that there are strong benefits to AI, but it probably doesn’t solve everything.

These sentiments are unhelpful and dangerous to the testing community. Sure, there are exaggerated claims about the use and impact of AI in some products, but there are also fantastic products that demonstrate that the technology can deliver real improvements today. Below are just a few examples of how AI can help testing now—not several years down the road:

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The AI Advantage

4/16/19 / by Candice Arnold posted in Customer Experience, Performance Test Tool, digital automation intelligence, Eggplant AI, AI-assisted testing, intelligent automation, robotic process automation, digital transformation, accessibility

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A recent Forbes Insights survey confirmed that there is strong C-Suite interest in artificial intelligence, with eighty percent of CEOs and eighty-five percent of IT leaders pointing to AI as a core component of their digital transformation efforts. While the technology is sometimes—and mistakenly—associated with job loss, AI’s true power actually lies in its ability to augment human decision-making.

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The Cost of Non-Compliance: Why You Can’t Ignore Accessibility Testing

4/9/19 / by Gareth Smith posted in Customer Experience, Performance Test Tool, digital automation intelligence, intelligent automation, digital transformation, accessibility

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In early 2017, US grocery chain Winn-Dixie invested $7 million to improve its website but overlooked a critical component: testing to ensure it was accessible to people with disabilities. This mistake garnered national attention when the retailer lost a federal case accusing it of violating the Americans with Disabilities Act (ADA).

The Winn-Dixie lawsuit is considered a landmark case but it’s hardly a unique situation—website compliance suits are on the rise. According to a legal blog tracking these cases, there were at least 2,258 such suits filed in the US alone in 2018—an increase of 177 percent from the prior year.

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Shift-Up to the Edge

4/3/19 / by Michael Giacometti posted in DevOps, QA testing, User Experience, User experience testing, testing best practices, artificial intelligence, digital automation intelligence, QA, shift up, AI-assisted testing, user acceptance testing, usability testing

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"The quality of your company’s software has a direct impact on the quality of your company’s financial results. You know it. Management knows it. And the importance of quality will only continue to grow with the need for 24x7 operations, high availability requirements, aggressive service-level agreements, and the need to roll out innovative new web-based services."

This was the first paragraph of a paper I wrote in 2005 about how to build your organization around a Testing Center of Excellence.

15 years on, we are still struggling with these concepts. The focus has turned towards project outcomes rather than business outcomes. Reasons include faster release cycles, more complex technology, and more technically astute end-users, with the result that QA lost sight of who was really using their applications.

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Customer Experience Optimization for Better Business Outcomes

3/28/19 / by Alex Painter posted in Customer Experience, Test automation, digital automation intelligence, intelligent testing, real user monitoring, customer experience optimization, Real Customer Insights, digital transformation

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Businesses want software that delights end users. Customer experience is the priority. But even as the requirement for ever better experiences grows, actually delivering on that requirement is getting harder.

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