Industry Applications
Industry Applications
by Mike Wager, on 4/27/21
The customer experience has continually become more digital over the years. No industry or person has been left untouched by this technological shift, none more so than during recent world …
Read Storyby Eggplant, on 4/7/21
Over the last year, 69% of boards have reported accelerated digital transformation due to COVID-19. The responsibility for handling these initiatives often ultimately falls at the feet of the Chief …
Read Storyby Eggplant, on 3/30/21
Providing a good customer experience is something all companies should aspire to do. However, when there are many moving parts, doing this can be a massive challenge. Financial institutions have …
Read Storyby Gareth Smith, on 3/17/20
If you harbor any doubts that we live in an omnichannel age, take a look at the following statistics. According to Google, 98% of Americans switch between devices in the …
Read Storyby Eggplant, on 5/16/19
Digital transformation, AI, robotic process automation, and aligning an agile IT capability with business outcomes. These are all topics that are close to our heart. That’s why we’re Platinum sponsors …
Read Storyby Eggplant, on 3/28/19
Businesses want software that delights end users. Customer experience is the priority. But even as the requirement for ever better experiences grows, actually delivering on that requirement is getting harder …
Read Storyby Eggplant, on 8/20/18
Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online …
Read Storyby Eggplant, on 8/14/18
Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent …
Read Storyby Eggplant, on 8/8/18
There are certain inalienable truths about businesses: they all want to succeed and they all want to beat their competitors. What's slightly different is how a business defines success. For …
Read Storyby Eggplant, on 8/7/18
Just one hour of downtime cost Amazon an estimated $100 million in lost sales. Unless you were completely off the grid, you’re well aware of the performance issues Amazon and …
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