Eggplant Blog

Intelligent Testing: Why It’s a Must-Have for Financial Institutions

6/18/19 / by Candice Arnold posted in Customer Experience, Eggplant AI, continuous testing, financial services, intelligent automation

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Poor customer experience is costing financial institutions $10 billion in revenue annually, according to an industry report released earlier this year. It’s a staggering figure that underscores how critical it is for financial services firms to delight their customers at every interaction. But, when you consider the industry’s complex, highly regulated environment and the customer expectation for a seamless experience across devices and operating systems, it’s clear that this is anything but a simple task.

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Eggplant Best DevOps Tool

6/17/19 / by Eggy posted in DevOps, digital automation intelligence, continuous testing

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Earlier this month, we were delighted to learn that our Digital Automation Intelligence Suite took top honors in the Best DevOps Tool category in the competitive SIIA CODiE Awards. The awards are the only such program in the tech industry where peers are responsible for vetting and scoring the submissions, meaning that, as the organizers’ state, each win “serves as incredible market validation for a product’s innovation, vision, and overall industry impact.”

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Quality and Better Customer Experiences – Eggplanet London, 2019

6/10/19 / by Candice Arnold posted in Customer Experience, Eggplant AI, continuous testing, intelligent automation

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Quality. It’s what everyone involved in designing, building, testing, and maintaining software strives to deliver. And it was very much the common thread running through our inaugural Eggplanet conference in London on 6 June.

Billed as the event where continuous quality meets business outcomes and, thanks to an inspiring group of speakers and wonderfully engaged delegates, it didn’t disappoint.

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Customer Experience Optimization: Improve the UX and Business Outcomes of Digital Software

8/8/18 / by John Bates posted in Customer Experience, UX, Software test automation, UX testing, intelligent monitoring, analytics, real user insights, customer experience optimization, continuous testing, continuous monitoring

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There are certain inalienable truths about businesses: they all want to succeed and they all want to beat their competitors. What's slightly different is how a business defines success. For a healthcare company, it might be lives saved. For an insurance company, it's the number of policies bought. For an e-commerce retailer, it's shopping basket conversions. 

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