Eggplant Blog

Are the world's top websites fast enough?

11/15/18 / by Alex Painter posted in website performance, KPIs, Real Customer Insights

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At Eggplant, part of our business is about helping organizations to deliver fast websites that deliver great customer experiences. To do that, we measure those experiences through solutions such as Monitoring Insights, Performance Analyzer and Real Customer Insights.

Definitive web performance league tables

We’re using Performance Analyzer to track home page speed for top websites in a range of sectors and publishing the results in daily league tables called the Digital Experience Index.

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Three Essentials for Your Website's Peak Trading Period

11/6/18 / by Alex Painter posted in website performance, KPIs, Outage, Downtime, Real Customer Insights, Load testing, Performance testing

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Many website owners are gearing up for their busiest time of year, with preparations well under way for the pre-Christmas rush.

Part of this means making sure the website is up and running throughout the peak period.

But it’s not just about availability.

Here are some essential steps to help you make sure your website delivers the best possible experience when it matters most.

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The Best of Both Worlds: Integrating Synthetic Monitoring Insights with Application Performance Management

10/17/18 / by Colin Marshall posted in website performance, User Experience, Monitoring Insights, synthetic monitoring

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Synthetic monitoring is an excellent way to keep tabs on the heartbeat of your platform with alerting offering the assurance that you are always first to react to outages. It also provides a history which enables the identification of patterns in performance which, if unchecked, may turn into outages.

Eggplant’s Monitoring Insights solution has long been considered best of breed in this field, with uniquely reliable testing that alerts you to problems before your customers start complaining. In this blog post, we’ll look at how to diagnose issues highlighted by synthetic monitoring by integrating with an application performance management solution.

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How Ticket Sales Broke Barriers for Glastonbury 2019

10/11/18 / by Alex Painter posted in website performance, User Experience, Monitoring Insights, synthetic monitoring, Glastonbury, Load testing, Performance testing

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Glastonbury remains the most in-demand UK festival so it’s no longer a surprise to see the website crash on mainstream ticket-release day. The 2019 event sold out in 30 minutes, with a record number of people trying to buy tickets.

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Three Key Lessons from Amazon’s Prime Day Performance Problems

8/7/18 / by Alex Painter posted in continuous monitoring, customer experience optimization, Real Customer Insights, Monitoring Insights, website performance, synthetic monitoring, Customer Experience Insights, User Experience, Performance testing, performance monitoring

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Just one hour of downtime cost Amazon an estimated $100 million in lost sales. Unless you were completely off the grid, you’re well aware of the performance issues Amazon and its shoppers experienced on what was touted to be the biggest Prime Day in the company’s history.

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Surviving Black Friday: Why Avoiding Outages Is No Longer Enough

7/24/18 / by Alex Painter posted in website performance, KPIs, real user monitoring, synthetic monitoring, Outage, Downtime, User Experience

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If you’re an online retailer, there’s a good chance you’re busy gearing up for the pre-holiday rush. Black Friday and Cyber Monday have been pushing retail sites to the limits of their ability to cope with surges in visitor numbers.

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An All New Performance Trends Report

7/10/18 / by Drew Post posted in KPIs, key performance indicators, website performance, UX, User Experience, performance trends, Digital Performance Management, real user monitoring, real user insights, Eggplant solutions, analytics, User experience testing

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The weather, the tennis, the football — with all the distractions, you’d think those of us on the Real User Monitoring team would be kicking our feet up, right? Not a chance! I'm super excited to tell you about our latest release: a brand-new version of our Performance Trends Report. 

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Monitoring Dashboard Improvement Makes It Easier to View from a Distance

3/26/18 / by Alex Painter posted in website performance, KPIs, synthetic monitoring, Outage, Downtime

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Our interactive monitoring dashboard is a bolt-on to our Monitoring Insights product that gives a very quick and easy overview of your monitoring estate. It’s designed to run on a big screen on the wall, which means it’s often viewed from a distance.

We’ve recently been responding to customer feedback to make it easier to use in this way.

Back in December, we added icons to the graphs to show you the current status of your monitors.

Now, the latest improvement means you can change the text size of your monitor names, making it easier to see which one you’re looking at.

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Valentine’s Day: the Worst Day to Break Up with Your Customers

2/21/18 / by Alex Painter posted in website performance, KPIs, Monitoring Insights, Performance testing, Load testing

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Love it or hate it, Valentine’s Day is big business.

It’s hard to avoid the ads, the promotions and the special offers, all dedicated to getting us to part with our hard-earned cash in return for some romantic gesture or other.

Away from the high-street stores, the restaurants and the garage forecourts, many consumers were doing their Valentine’s Day shopping online

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The Creeping Rise in Content that’s Slowing Down Britain’s Retail Sites

1/31/18 / by Alex Painter posted in website performance, performance monitoring, Real Customer Insights, User Experience

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It’s that time of year when a lot of people are frantically trying to lose the few extra pounds they gained over the festive season. It’s time to be leaner, faster, to cut out the junk food and adopt a healthier lifestyle.

With that in mind, it might also be a good time for retailers cut redundant content from their websites.

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