Eggplant Blog

Optimize Online Bookings in the Travel Sector to Delight Customers and Drive Revenue

8/20/18 / by Alex Painter posted in User Experience, User experience testing, business outcomes, business KPIs, Eggplant Release Insights, Customer Experience Insights, Real Customer Insights, customer experience optimization, release quality, KPIs, Eggplant solutions, user journey, Web Performance, Performance testing

0 Comments

Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online interface, an alternative is only a couple of clicks away.

Read More

Transforming Customer Experiences With Eggplant

8/14/18 / by Michael Giacometti posted in user journey, User Experience, User experience testing, business outcomes, business KPIs, Customer Experience Insights, Real Customer Insights, Eggplant Digital Automation Intelligence Suite, shift up, Selenium, artificial intelligence, Performance testing, customer experience optimization

0 Comments

Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent customer relationships. According to Bain & Company, customer experience transformation starts with “… simplifying your core business and digitizing it where it matters.” McKinsey & Company writes that in any customer experience transformation, “… the voice of the customer can be used to identify upstream and cross-functional issues and address the root causes of problems.” In short, to see positive results, you need well-tested, high-quality digital assets that reflect ever-evolving customer needs and desires.

Read More

Deliver Faster User Journeys and Better Conversions on Black Friday

7/2/18 / by Alex Painter posted in user journey, Real User Experience, real user monitoring, synthetic monitoring, Digital Performance Management, Performance testing, Load testing

0 Comments

While it may seem like a distant prospect, Black Friday is coming and retailers are busy preparing for the busiest shopping period of the year. The holiday season is normally a busy time for us too, as we start carrying out performance tests on retail sites to get an idea of how they’ll behave when unprecedented visitor numbers put systems under equally unprecedented strain.

Read More

Don’t Test the Code, Test the Business

5/24/18 / by John Bates posted in intelligent testing, Eggplant Digital Automation Intelligence Suite, QA, continuous delivery, continuous integration, intelligent monitoring, user journey, testing strategy, testing best practices, UX testing, UX, User experience testing, User Experience, Test automation, Digital Experience

0 Comments

Quality assurance (QA) used to be a compliance activity. You were releasing a product and needed to test it and stamp it “approved.” QA was about testing that the code worked. You might manually test the code. You might have even tried some automation — coding a set of test scripts that would try to capture regressions or errors that you had eradicated in the past, but which somehow crept back in. All in all, you were reasonably satisfied that you achieved a level of test coverage that met your goals. Then, you put your code into production and crossed your fingers that nothing went wrong. And if it did, you tried to fix it as quickly as humanly possible.

Read More

A Babel Fish for Testing

5/2/18 / by John Bates posted in intelligent testing, fusion engine, Digital Experience, Eggplant Digital Automation Intelligence Suite, QA, continuous delivery, continuous integration, user journey, APIs, IOT, User Experience, Test automation

0 Comments

It used to be that software testers could test their applications on just one platform, and only have to worry about testing that the code worked.

Read More

The Customer is Always Right ... and That Customer, and That Customer, Too.

4/25/18 / by Michael Giacometti posted in shift up, shift left, QA, User Experience, Eggplant Digital Automation Intelligence Suite, intelligent testing, test automation strategy, user journey, QA testing, shift right

0 Comments

It’s no secret that the digital revolution is quickly changing the way businesses and customers interact with each other. Like Blockbuster, companies that don’t understand the evolving needs and tastes of their customers will die, while companies like Netflix that fail fast, quickly adopt technology, and evolve, will thrive.

Read More

Works on My Machine

4/4/18 / by Bekki Freeman posted in testing strategy, Eggplant solutions, test automation strategy, user journey, software development, testing best practices, UX, User Experience, UI testing, Software testing tools, software testing, Quality assurance, QA testing, Functional testing, eggPlant Functional

0 Comments

Note: Test engineers Reena Kuni and Jeannette Smith also contributed to this blog.

Read More

The Journey to True Test Automation is Shorter Than You Think

3/13/18 / by JB Brockman posted in test automation strategy, continuous delivery, analytics, user journey, artificial intelligence, User experience testing, test execution, Software testing tools, Real User Experience, Digital Experience, DevOps

0 Comments

Everything about software has changed—how it’s architected, developed and produced, what it does, what users want from it, and how often they expect new features. To keep up, organisations are turning to continuous delivery and DevOps. Yet product teams still do a lot of manual testing, which consumes a lot of time they don’t have, thanks to shrinking test windows. Incorporating automation into your testing approach is a great strategy, but figuring out where and how to start isn’t necessarily quick and easy.

Read More

Better Bug Hunting for Improved Team Productivity: Announcing Eggplant AI 2.0

2/13/18 / by JB Brockman posted in artificial intelligence, digital automation intelligence, Digital Experience, test automation strategy, continuous delivery, analytics, user journey, testing strategy, User Experience, Test automation, Software test automation

0 Comments

We recently co-hosted a webinar with Bloor Research about the Future of Testing, and in it, we conducted an informal poll about artificial intelligence (AI) and testing. When we asked what everyone thought the biggest advantage was to incorporating AI into a test automation strategy, attendees overwhelmingly selected team productivity and efficiency.

Read More

It’s Here! Eggplant Functional Support for iOS Gateway 4.4.

12/19/17 / by Jon Flowers posted in Digital Experience, Real User Experience, automated testing, user journey, iOS Gateway

1 Comment

It’s not often you hear dev teams shouting from the rooftops about a relatively minor software release. (Actually, developers rarely shout in the first place, except when playing a lively game of foosball.) But we think this one is pretty cool.

Read More

Stay up-to-date with the latest in test automation

Lists by Topic

see all