Eggplant Blog

Link Real User Journeys and AI-Assisted Techniques to Improve Quality

8/22/18 / by Michael Giacometti posted in AI-assisted testing, artificial intelligence, DevOps, QA, QA testing, testing best practices, user acceptance testing, User experience testing, User Experience, digital automation intelligence, Customer Experience Insights

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To keep up with DevOps, testing and QA teams typically adopt a shift-up approach to move quality further up the software development lifecycle. The goal is to complete system testing, integration testing, and user acceptance testing (UAT) to ensure a bug-free release. While product quality has a direct correlation to increased revenue and positive business outcomes, this isn’t enough in the 21st-century marketplace. QA’s job isn’t just to de-risk applications by finding defects earlier but to help de-risk business strategy and potential problems with your user base by reporting customer experience defects. 

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Optimize Online Bookings in the Travel Sector to Delight Customers and Drive Revenue

8/20/18 / by Alex Painter posted in User Experience, User experience testing, business outcomes, business KPIs, Eggplant Release Insights, Customer Experience Insights, Real Customer Insights, customer experience optimization, release quality, KPIs, Eggplant solutions, user journey, Web Performance, Performance testing

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Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online interface, an alternative is only a couple of clicks away.

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Transforming Customer Experiences With Eggplant

8/14/18 / by Michael Giacometti posted in user journey, User Experience, User experience testing, business outcomes, business KPIs, Customer Experience Insights, Real Customer Insights, Eggplant Digital Automation Intelligence Suite, shift up, Selenium, artificial intelligence, Performance testing, customer experience optimization

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Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent customer relationships. According to Bain & Company, customer experience transformation starts with “… simplifying your core business and digitizing it where it matters.” McKinsey & Company writes that in any customer experience transformation, “… the voice of the customer can be used to identify upstream and cross-functional issues and address the root causes of problems.” In short, to see positive results, you need well-tested, high-quality digital assets that reflect ever-evolving customer needs and desires.

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An All New Performance Trends Report

7/10/18 / by Drew Post posted in KPIs, key performance indicators, website performance, UX, User Experience, performance trends, Digital Performance Management, real user monitoring, real user insights, Eggplant solutions, analytics, User experience testing

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The weather, the tennis, the football — with all the distractions, you’d think those of us on the Real User Monitoring team would be kicking our feet up, right? Not a chance! I'm super excited to tell you about our latest release: a brand-new version of our Performance Trends Report. 

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A Design Pattern for Automation Repeatability

6/20/18 / by Randy Hesse posted in QA, testing strategy, testing best practices, UX testing, User experience testing, software testing, Software test automation, workflow automation, automated testing project

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Some of my customers are trying to design an automated script to perform specific workflows with a predicted outcome. Unfortunately, the automated workflow they want to execute has many variations in their environment, and they’re having trouble creating a dynamic, automated script that handles environment deviation.

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Shift Up: Out of One Tool, Many

5/31/18 / by Michael Giacometti posted in User Experience, User experience testing, voice recognition software, test management, DevOps, Eggplant AI, artificial intelligence, shift up, shift right, shift left

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This is Michael's third blog in his Shift Up series. You can read the first blog here and second blog here.

On May 21, 2018, Bank of America announced that it was rolling out its chatbot, Erica, to all its mobile customers. On the surface, the premise makes sense. It’s making the bank more relatable. It’s providing real-time customer support to people where artificial intelligence (AI) assistants like Siri and Alexa are becoming the norm. It doesn’t have the limitations that some phone-based IVRs have, and it aims to provide immediate assistance instead of making us wait for a human (we’ve all shouted “representative” or pressed zero dozens of times to get a real person). Erica is a great way for Bank of America to optimize the customer experience.

But let’s pull back the covers and ask some basic questions. How does Erica know the customer so well?  How does Erica pull from different sources of information? How does Erica know what products and services to offer? What systems, both homegrown and third party, does Erica need to be effective? 

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Don’t Test the Code, Test the Business

5/24/18 / by John Bates posted in intelligent testing, Eggplant Digital Automation Intelligence Suite, QA, continuous delivery, continuous integration, intelligent monitoring, user journey, testing strategy, testing best practices, UX testing, UX, User experience testing, User Experience, Test automation, Digital Experience

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Quality assurance (QA) used to be a compliance activity. You were releasing a product and needed to test it and stamp it “approved.” QA was about testing that the code worked. You might manually test the code. You might have even tried some automation — coding a set of test scripts that would try to capture regressions or errors that you had eradicated in the past, but which somehow crept back in. All in all, you were reasonably satisfied that you achieved a level of test coverage that met your goals. Then, you put your code into production and crossed your fingers that nothing went wrong. And if it did, you tried to fix it as quickly as humanly possible.

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The Early Bird and Second Mouse — a QA Story

4/19/18 / by Russ Lott posted in QA, QA testing, User Experience, User experience testing, Performance testing, Functional testing, App testing

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This week, I'm making what many consider a life-altering, religious change. I’m switching from Android to an iPhone.

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The Journey to True Test Automation is Shorter Than You Think

3/13/18 / by JB Brockman posted in test automation strategy, continuous delivery, analytics, user journey, artificial intelligence, User experience testing, test execution, Software testing tools, Real User Experience, Digital Experience, DevOps

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Everything about software has changed—how it’s architected, developed and produced, what it does, what users want from it, and how often they expect new features. To keep up, organisations are turning to continuous delivery and DevOps. Yet product teams still do a lot of manual testing, which consumes a lot of time they don’t have, thanks to shrinking test windows. Incorporating automation into your testing approach is a great strategy, but figuring out where and how to start isn’t necessarily quick and easy.

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A Modern Testing Perspective, Plus Cool New Features in iOS Gateway 5.0

2/21/18 / by David Vernon posted in continuous delivery, iOS Gateway, API testing, testing strategy, UX testing, User experience testing, UX, software testing, Eggplant solutions

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This blog is only partially about our newest iOS Gateway 5.0 release with device and simulator support for Touch ID and Face ID (which is super cool, but more about that later). It’s also a blog about how testing has changed — a lot — in a short amount of time.

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