Eggplant Blog

Achieve Better Business Outcomes With Customer Experience Insights

8/15/18 / by Alex Painter posted in User Experience, Customer Experience Insights, Monitoring Insights, Performance testing, business outcomes, business KPIs, Digital Performance Management, real user monitoring, performance monitoring

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By improving load times to just under a second, COOK saw a seven-percent increase in conversion rates. At Eggplant, we deliver insights that result in better customer experiences and drive better business results — something we call Customer Experience Optimization (CXO). With this in mind, we recently renamed a number of our solutions to better reflect the outcomes they’re designed to help organizations achieve.

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Three Key Lessons from Amazon’s Prime Day Performance Problems

8/7/18 / by Alex Painter posted in continuous monitoring, customer experience optimization, Real Customer Insights, Monitoring Insights, website performance, synthetic monitoring, Customer Experience Insights, User Experience, Performance testing, performance monitoring

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Just one hour of downtime cost Amazon an estimated $100 million in lost sales. Unless you were completely off the grid, you’re well aware of the performance issues Amazon and its shoppers experienced on what was touted to be the biggest Prime Day in the company’s history.

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The Creeping Rise in Content that’s Slowing Down Britain’s Retail Sites

1/31/18 / by Alex Painter posted in website performance, performance monitoring, Real Customer Insights, User Experience

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It’s that time of year when a lot of people are frantically trying to lose the few extra pounds they gained over the festive season. It’s time to be leaner, faster, to cut out the junk food and adopt a healthier lifestyle.

With that in mind, it might also be a good time for retailers cut redundant content from their websites.

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Knowing When Your Customers Are Seeing Slower Load Times Than Expected

12/20/17 / by Alex Painter posted in website performance, performance monitoring, Real Customer Insights, User Experience

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Welcome to the last in our series of stories about how we’re helping to make our customers’ lives just a little easier as the year draws to an end.

This week, meet Gavin and Anna, who are both trying to unwind...

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Baking Web Performance KPIs into the Development and Release Process

12/6/17 / by Alex Painter posted in website performance, performance monitoring, User Experience, performance analyzer

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We’ve been working hard to deliver new and improved products and services to help our customers through their busiest periods.

As the year draws to a close, we thought we’d highlight some of the steps we’ve taken.

So let’s start with Grace’s story…

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