Eggplant Blog

Three Essentials for Your Website's Peak Trading Period

11/6/18 / by Alex Painter posted in website performance, KPIs, Outage, Downtime, Real Customer Insights, Load testing, Performance testing

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Many website owners are gearing up for their busiest time of year, with preparations well under way for the pre-Christmas rush.

Part of this means making sure the website is up and running throughout the peak period.

But it’s not just about availability.

Here are some essential steps to help you make sure your website delivers the best possible experience when it matters most.

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Surviving Black Friday: Why Avoiding Outages Is No Longer Enough

7/24/18 / by Alex Painter posted in website performance, KPIs, real user monitoring, synthetic monitoring, Outage, Downtime, User Experience

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If you’re an online retailer, there’s a good chance you’re busy gearing up for the pre-holiday rush. Black Friday and Cyber Monday have been pushing retail sites to the limits of their ability to cope with surges in visitor numbers.

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Monitoring Dashboard Improvement Makes It Easier to View from a Distance

3/26/18 / by Alex Painter posted in website performance, KPIs, synthetic monitoring, Outage, Downtime

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Our interactive monitoring dashboard is a bolt-on to our Monitoring Insights product that gives a very quick and easy overview of your monitoring estate. It’s designed to run on a big screen on the wall, which means it’s often viewed from a distance.

We’ve recently been responding to customer feedback to make it easier to use in this way.

Back in December, we added icons to the graphs to show you the current status of your monitors.

Now, the latest improvement means you can change the text size of your monitor names, making it easier to see which one you’re looking at.

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British Airways Outdated QA approaches = unhappy customers

9/6/17 / by Antony Edwards posted in British Airways, Downtime, IOT, Legacy System, Outage, Slow Testing, Software Glitch

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Back in May, British Airways suffered an outage that cost them £150 million and left 75,000 people stranded. After days of speculation, BA announced that the outage was due to an engineer causing a power cut. Surprisingly, BA suffered another outage in August 2017, with its spokespeople announcing that they experienced “temporary check-in problems” but the “earlier problem has been resolved”.

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