Eggplant Blog

Optimize Online Bookings in the Travel Sector to Delight Customers and Drive Revenue

8/20/18 / by Alex Painter posted in User Experience, User experience testing, business outcomes, business KPIs, Eggplant Release Insights, Customer Experience Insights, Real Customer Insights, customer experience optimization, release quality, KPIs, Eggplant solutions, user journey, Web Performance, Performance testing

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Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online interface, an alternative is only a couple of clicks away.

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Surviving Black Friday: Why Avoiding Outages Is No Longer Enough

7/24/18 / by Alex Painter posted in website performance, KPIs, real user monitoring, synthetic monitoring, Outage, Downtime, User Experience

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If you’re an online retailer, there’s a good chance you’re busy gearing up for the pre-holiday rush. Black Friday and Cyber Monday have been pushing retail sites to the limits of their ability to cope with surges in visitor numbers.

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An All New Performance Trends Report

7/10/18 / by Drew Post posted in KPIs, key performance indicators, website performance, UX, User Experience, performance trends, Digital Performance Management, real user monitoring, real user insights, Eggplant solutions, analytics, User experience testing

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The weather, the tennis, the football — with all the distractions, you’d think those of us on the Real User Monitoring team would be kicking our feet up, right? Not a chance! I'm super excited to tell you about our latest release: a brand-new version of our Performance Trends Report. 

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Monitoring Dashboard Improvement Makes It Easier to View from a Distance

3/26/18 / by Alex Painter posted in website performance, KPIs, synthetic monitoring, Outage, Downtime

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Our interactive monitoring dashboard is a bolt-on to our Monitoring Insights product that gives a very quick and easy overview of your monitoring estate. It’s designed to run on a big screen on the wall, which means it’s often viewed from a distance.

We’ve recently been responding to customer feedback to make it easier to use in this way.

Back in December, we added icons to the graphs to show you the current status of your monitors.

Now, the latest improvement means you can change the text size of your monitor names, making it easier to see which one you’re looking at.

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Valentine’s Day: the Worst Day to Break Up with Your Customers

2/21/18 / by Alex Painter posted in website performance, KPIs, Monitoring Insights, Performance testing, Load testing

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Love it or hate it, Valentine’s Day is big business.

It’s hard to avoid the ads, the promotions and the special offers, all dedicated to getting us to part with our hard-earned cash in return for some romantic gesture or other.

Away from the high-street stores, the restaurants and the garage forecourts, many consumers were doing their Valentine’s Day shopping online

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Speed Index: How It Works and What It Means

6/17/15 / by Alex Painter posted in website performance, KPIs, performance analyzer, speed index

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One of the most important metrics we look at in Performance Analyzer, our real-browser performance analysis solution, is Speed Index, a measure of how quickly the visible parts of a web page are displayed.

Speed Index is really useful because it is an easy to consume metric that indicates how quickly a visitor would see a page’s content, in a way that other metrics just can’t.

However, it can be difficult to understand exactly what Speed Index means and how it works, so this post will go into a little more detail.

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