Eggplant Blog

A Babel Fish for Testing

5/2/18 / by John Bates posted in intelligent testing, fusion engine, Digital Experience, Eggplant Digital Automation Intelligence Suite, QA, continuous delivery, continuous integration, user journey, APIs, IOT, User Experience, Test automation

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It used to be that software testers could test their applications on just one platform, and only have to worry about testing that the code worked.

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20 Smart Technology Predictions for 2018

1/3/18 / by JB Brockman posted in artificial intelligence, User Experience, User experience testing, IOT, IoT Testing, Real User Experience

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A new outlook, optimism, and wonder. For me, the start of the new year is always exciting and prompts a lot of questions about how our space and our solutions will evolve over the next 12 months.

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Avoid the App Scrap Heap

9/25/17 / by John Bates posted in AI, App testing, Application testing, Automated testing tools, Customer Experience, Digital Experience, IOT, Real User Experience, Test automation, UI testing, UX testing

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You can find 28 million apps on Google Play and 22 million in Apple’s App Store. Yet, nearly one in four people who download an app use it only once. Apps are incredibly slow under certain circumstances, don’t work in key parts of the workflow, and have less-than-optimal usability. The app scrap heap is growing because many organizations are still testing to ensure code quality, not a superior user experience (UX).

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Turning Testing into a Profit Center

9/6/17 / by James Bourne posted in AI, IOT, IoT Testing

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“There’s all sorts of useful algorithms – the right algorithms are impacting everything that we do,” explains Dr. John Bates, CEO of TestPlant. “It’s about the software learning and refining… it’s still a bit of a black art, but if you can package these things up right and make them consumable, it’s very, very interesting.”

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British Airways Outdated QA approaches = unhappy customers

9/6/17 / by Antony Edwards posted in British Airways, Downtime, IOT, Legacy System, Outage, Slow Testing, Software Glitch

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Back in May, British Airways suffered an outage that cost them £150 million and left 75,000 people stranded. After days of speculation, BA announced that the outage was due to an engineer causing a power cut. Surprisingly, BA suffered another outage in August 2017, with its spokespeople announcing that they experienced “temporary check-in problems” but the “earlier problem has been resolved”.

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