Eggplant Blog

Eggplant Functional 18.1: Exciting new features for faster, more efficient testing

7/17/18 / by Pamela Gillaspie posted in model-based testing, Eggplant AI, intelligent testing, Eggplant solutions, JUnit 5, Appium, UX, software testing, Functional testing

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Earlier this month, we released Eggplant Functional v18.1. This latest version introduces a variety of new features designed with speed and efficiency in mind, and to bring Eggplant Functional and Eggplant AI closer together. Read on to see what’s in store when you upgrade. 

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Introducing Eggplant AI 2.1 and New Accelerators

7/12/18 / by Gareth Smith posted in Eggplant AI, artificial intelligence, real user insights, model-based testing, real user monitoring, intelligent testing, continuous delivery, continuous integration

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Shift Up: Out of One Tool, Many

5/31/18 / by Michael Giacometti posted in User Experience, User experience testing, voice recognition software, test management, DevOps, Eggplant AI, artificial intelligence, shift up, shift right, shift left

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This is Michael's third blog in his Shift Up series. You can read the first blog here and second blog here.

On May 21, 2018, Bank of America announced that it was rolling out its chatbot, Erica, to all its mobile customers. On the surface, the premise makes sense. It’s making the bank more relatable. It’s providing real-time customer support to people where artificial intelligence (AI) assistants like Siri and Alexa are becoming the norm. It doesn’t have the limitations that some phone-based IVRs have, and it aims to provide immediate assistance instead of making us wait for a human (we’ve all shouted “representative” or pressed zero dozens of times to get a real person). Erica is a great way for Bank of America to optimize the customer experience.

But let’s pull back the covers and ask some basic questions. How does Erica know the customer so well?  How does Erica pull from different sources of information? How does Erica know what products and services to offer? What systems, both homegrown and third party, does Erica need to be effective? 

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