Eggplant Blog

Achieve Better Business Outcomes With Customer Experience Insights

8/15/18 / by Alex Painter posted in User Experience, Customer Experience Insights, Monitoring Insights, Performance testing, business outcomes, business KPIs, Digital Performance Management, real user monitoring, performance monitoring

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By improving load times to just under a second, COOK saw a seven-percent increase in conversion rates. At Eggplant, we deliver insights that result in better customer experiences and drive better business results — something we call Customer Experience Optimization (CXO). With this in mind, we recently renamed a number of our solutions to better reflect the outcomes they’re designed to help organizations achieve.

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An All New Performance Trends Report

7/10/18 / by Drew Post posted in KPIs, key performance indicators, website performance, UX, User Experience, performance trends, Digital Performance Management, real user monitoring, real user insights, Eggplant solutions, analytics, User experience testing

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The weather, the tennis, the football — with all the distractions, you’d think those of us on the Real User Monitoring team would be kicking our feet up, right? Not a chance! I'm super excited to tell you about our latest release: a brand-new version of our Performance Trends Report. 

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Deliver Faster User Journeys and Better Conversions on Black Friday

7/2/18 / by Alex Painter posted in user journey, Real User Experience, real user monitoring, synthetic monitoring, Digital Performance Management, Performance testing, Load testing

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While it may seem like a distant prospect, Black Friday is coming and retailers are busy preparing for the busiest shopping period of the year. The holiday season is normally a busy time for us too, as we start carrying out performance tests on retail sites to get an idea of how they’ll behave when unprecedented visitor numbers put systems under equally unprecedented strain.

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