Eggplant Blog

How Smart Testing Can Ensure a Smooth Shopping Experience

9/24/18 / by Nick Casalbore posted in automated testing, Digital Experience, UX testing, artificial intelligence, intelligent automation, machine learning, POS testing, point of sale, omnichannel testing

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Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams tested the code and it worked. So, what happened? 

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Don’t Test the Code, Test the Business

5/24/18 / by John Bates posted in Digital Experience, Test automation, User Experience, UX, User experience testing, UX testing, testing best practices, testing strategy, user journey, intelligent monitoring, continuous integration, continuous delivery, QA, Eggplant Digital Automation Intelligence Suite, intelligent testing

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Quality assurance (QA) used to be a compliance activity. You were releasing a product and needed to test it and stamp it “approved.” QA was about testing that the code worked. You might manually test the code. You might have even tried some automation — coding a set of test scripts that would try to capture regressions or errors that you had eradicated in the past, but which somehow crept back in. All in all, you were reasonably satisfied that you achieved a level of test coverage that met your goals. Then, you put your code into production and crossed your fingers that nothing went wrong. And if it did, you tried to fix it as quickly as humanly possible.

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A Babel Fish for Testing

5/2/18 / by John Bates posted in Digital Experience, Test automation, User Experience, IOT, APIs, user journey, continuous integration, continuous delivery, QA, Eggplant Digital Automation Intelligence Suite, intelligent testing, fusion engine

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It used to be that software testers could test their applications on just one platform, and only have to worry about testing that the code worked.

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The Need to Shift Up in QA

4/11/18 / by Michael Giacometti posted in Automation testing, Digital Experience, Quality assurance, User Experience, Software test automation, artificial intelligence, digital automation intelligence, shift left, quality control, QA, shift right, shift up, COE

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Sometimes I feel as if I’m the Forrest Gump of quality assurance (QA). Since 1998, I’ve been through the beginning of automated integration testing and service virtualization through being a co-founder of Class I.Q. (now IBM Greenhat). I’ve been through the first phases of an automated testing center of excellence (ACOE). I’ve been there for the start of risk-based testing, and I’ve been a part of the transformation of QA from a somewhat necessary function to something that is now the core and chief concern of any company putting out quality software and apps.

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The Journey to True Test Automation is Shorter Than You Think

3/13/18 / by JB Brockman posted in DevOps, Digital Experience, Real User Experience, Software testing tools, test execution, User experience testing, artificial intelligence, user journey, analytics, continuous delivery, test automation strategy

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Everything about software has changed—how it’s architected, developed and produced, what it does, what users want from it, and how often they expect new features. To keep up, organisations are turning to continuous delivery and DevOps. Yet product teams still do a lot of manual testing, which consumes a lot of time they don’t have, thanks to shrinking test windows. Incorporating automation into your testing approach is a great strategy, but figuring out where and how to start isn’t necessarily quick and easy.

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Better Bug Hunting for Improved Team Productivity: Announcing Eggplant AI 2.0

2/13/18 / by JB Brockman posted in Digital Experience, Test automation, User Experience, Software test automation, testing strategy, artificial intelligence, user journey, analytics, continuous delivery, digital automation intelligence, test automation strategy

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We recently co-hosted a webinar with Bloor Research about the Future of Testing, and in it, we conducted an informal poll about artificial intelligence (AI) and testing. When we asked what everyone thought the biggest advantage was to incorporating AI into a test automation strategy, attendees overwhelmingly selected team productivity and efficiency.

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Thrive in the Digital Economy With Intelligent Digital Experience Monitoring

1/9/18 / by John Bates posted in Automation testing, DevOps, Digital Experience, UX, UX testing, artificial intelligence, intelligent monitoring, analytics

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For a while now (about 10 years), Dev and Ops have been trying to get along. After all, collaboration between the two creates fast feedback loops and gets high-quality software into users’ hands faster. But with a new space emerging, digital experience management, Dev and Ops need to make a new BFF—the business—to stay in sync.

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It’s Here! Eggplant Functional Support for iOS Gateway 4.4.

12/19/17 / by Jon Flowers posted in automated testing, Digital Experience, Real User Experience, user journey, iOS Gateway

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It’s not often you hear dev teams shouting from the rooftops about a relatively minor software release. (Actually, developers rarely shout in the first place, except when playing a lively game of foosball.) But we think this one is pretty cool.

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"Only intelligent automation in testing will deliver disruption."

10/18/17 / by JB Brockman posted in App testing, automated testing, Digital Experience, Real User Experience, Test automation, mobile app testing, Software test automation, AI

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We recently commissioned a study of 750 development team leaders in the UK and the U.S. to gauge the extent of the pressure today’s organizations are experiencing with respect to app development. On the same day that we announced our App Gap research results—revealing that almost half of businesses feel the pressure to launch often untested apps—we hosted the first in our series of our Digital Automation Intelligence Roadshows.

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Avoid the App Scrap Heap

9/25/17 / by John Bates posted in App testing, Application testing, Customer Experience, Digital Experience, Real User Experience, Test automation, UI testing, Automated testing tools, UX testing, IOT, AI

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You can find 28 million apps on Google Play and 22 million in Apple’s App Store. Yet, nearly one in four people who download an app use it only once. Apps are incredibly slow under certain circumstances, don’t work in key parts of the workflow, and have less-than-optimal usability. The app scrap heap is growing because many organizations are still testing to ensure code quality, not a superior user experience (UX).

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