Eggplant Blog

Delivering a Five-Star Digital Experience in Financial Services

9/6/18 / by Antony Edwards posted in user journeys, end-to-end testing, business outcomes, Customer Experience Insights, fusion engine, QA, financial services, User Experience, Performance testing, intelligent automation, artificial intelligence, Eggplant Release Insights, UX testing, UX monitoring, UI testing, APIs, predictive analytics

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No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch locations for online banking. By 2019 in the UK, mobile banking is expected to overtake desktop as the preferred channel. And for two-thirds of Americans, a recent survey found that online and mobile banking represent their primary banking channels. 

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Improve Patient Care in Hospitals With Intelligent Automation

8/23/18 / by Charlene Makai posted in EMR testing, Healthcare, hospital systems testing, Citrix, Functional testing, Performance testing, end-to-end testing, user journeys, security testing, Mobile testing, Mobile test automation

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To provide the best possible patient care, hospitals need to ensure that the EMR is working properly after every change. While the EMR itself is a critical link in overall patient management, ensuring seamless connectivity across numerous other hospital systems (ERP software, PACS technology, blood bank software) is also important. This means end-to-end testing of software releases, updates, functionality, and performance — not just testing that the code works in one system or another.  

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Link Real User Journeys and AI-Assisted Techniques to Improve Quality

8/22/18 / by Michael Giacometti posted in AI-assisted testing, artificial intelligence, DevOps, QA, QA testing, testing best practices, user acceptance testing, User experience testing, User Experience, digital automation intelligence, Customer Experience Insights

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To keep up with DevOps, testing and QA teams typically adopt a shift-up approach to move quality further up the software development lifecycle. The goal is to complete system testing, integration testing, and user acceptance testing (UAT) to ensure a bug-free release. While product quality has a direct correlation to increased revenue and positive business outcomes, this isn’t enough in the 21st-century marketplace. QA’s job isn’t just to de-risk applications by finding defects earlier but to help de-risk business strategy and potential problems with your user base by reporting customer experience defects. 

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Optimize Online Bookings in the Travel Sector to Delight Customers and Drive Revenue

8/20/18 / by Alex Painter posted in User Experience, User experience testing, business outcomes, business KPIs, Eggplant Release Insights, Customer Experience Insights, Real Customer Insights, customer experience optimization, release quality, KPIs, Eggplant solutions, user journey, Web Performance, Performance testing

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Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online interface, an alternative is only a couple of clicks away.

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Achieve Better Business Outcomes With Customer Experience Insights

8/15/18 / by Alex Painter posted in User Experience, Customer Experience Insights, Monitoring Insights, Performance testing, business outcomes, business KPIs, Digital Performance Management, real user monitoring, performance monitoring

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By improving load times to just under a second, COOK saw a seven-percent increase in conversion rates. At Eggplant, we deliver insights that result in better customer experiences and drive better business results — something we call Customer Experience Optimization (CXO). With this in mind, we recently renamed a number of our solutions to better reflect the outcomes they’re designed to help organizations achieve.

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Transforming Customer Experiences With Eggplant

8/14/18 / by Michael Giacometti posted in user journey, User Experience, User experience testing, business outcomes, business KPIs, Customer Experience Insights, Real Customer Insights, Eggplant Digital Automation Intelligence Suite, shift up, Selenium, artificial intelligence, Performance testing, customer experience optimization

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Customer experience transformation is a key initiative for any business that wants to position itself for the 21st century. Two important concepts involve updating and digitizing technology, and creating persistent customer relationships. According to Bain & Company, customer experience transformation starts with “… simplifying your core business and digitizing it where it matters.” McKinsey & Company writes that in any customer experience transformation, “… the voice of the customer can be used to identify upstream and cross-functional issues and address the root causes of problems.” In short, to see positive results, you need well-tested, high-quality digital assets that reflect ever-evolving customer needs and desires.

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How's the Quality of Your Upcoming Release? Find Out With Eggplant Release Insights.

8/9/18 / by Peter Cherns posted in Eggplant Release Insights, business KPIs, release quality, quality testing, User Experience, analytics, Performance testing, test coverage, bug hunting, predictive analytics, business outcomes

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Burndown charts, feature completeness, code quality, pass/fail testing. Dev and test managers have access to lots of data from many sources about an upcoming release. But none of it directly relates to business outcomes. While decisions might be influenced by data, they’re still largely subjective and more often based on experience. 

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Customer Experience Optimization: Improve the UX and Business Outcomes of Digital Software

8/8/18 / by John Bates posted in Customer Experience, customer experience optimization, Software test automation, intelligent monitoring, real user insights, UX, UX testing, continuous testing, analytics, continuous monitoring

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There are certain inalienable truths about businesses: they all want to succeed and they all want to beat their competitors. What's slightly different is how a business defines success. For a healthcare company, it might be lives saved. For an insurance company, it's the number of policies bought. For an e-commerce retailer, it's shopping basket conversions. 

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Three Key Lessons from Amazon’s Prime Day Performance Problems

8/7/18 / by Alex Painter posted in continuous monitoring, customer experience optimization, Real Customer Insights, Monitoring Insights, website performance, synthetic monitoring, Customer Experience Insights, User Experience, Performance testing, performance monitoring

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Just one hour of downtime cost Amazon an estimated $100 million in lost sales. Unless you were completely off the grid, you’re well aware of the performance issues Amazon and its shoppers experienced on what was touted to be the biggest Prime Day in the company’s history.

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Six Ways Intelligent Automation Helps You Optimize Mission Outcomes

8/2/18 / by John Bates posted in intelligent testing, fusion engine, Eggplant Digital Automation Intelligence Suite, QA, testing strategy, testing best practices, UX testing, UX, User Experience, testing automation, analytics, artificial intelligence, UI testing, APIs, API testing, AI-assisted testing

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Testing is critical for organizations like NASA, the US Army, Northrop Grumman, BAE Systems, Lockheed Martin, MBDA, the UK’s Ministry of Defense and the Metropolitan and Scottish Police, where lives are on the line. As we've worked with customers like these over many years, we've noticed how much more testing is than just making sure the system works — it’s about ensuring we test for mission success and continuously optimize mission outcomes. Whether you're designing systems for command and control (C2); to provide support for complex police operations, such as hostage negotiations; or for shooting down an enemy missile, you should plan your testing and monitoring strategy to continuously test against the desired mission outcomes. 

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