Glastonbury remains the most in-demand UK festival so it’s no longer a surprise to see the website crash on mainstream ticket-release day. The 2019 event sold out in 30 minutes, with a record number of people trying to buy tickets.
Providing an amazing customer experience is critical in the travel and hospitality sector. Competition is fierce and consumers are fickle. If one website fails to deliver a slick, easy-to-use online interface, an alternative is only a couple of clicks away.
By improving load times to just under a second, COOK saw a seven-percent increase in conversion rates. At Eggplant, we deliver insights that result in better customer experiences and drive better business results — something we call Customer Experience Optimization (CXO). With this in mind, we recently renamed a number of our solutions to better reflect the outcomes they’re designed to help organizations achieve.
Just one hour of downtime cost Amazon an estimated $100 million in lost sales. Unless you were completely off the grid, you’re well aware of the performance issues Amazon and its shoppers experienced on what was touted to be the biggest Prime Day in the company’s history.
If you’re an online retailer, there’s a good chance you’re busy gearing up for the pre-holiday rush. Black Friday and Cyber Monday have been pushing retail sites to the limits of their ability to cope with surges in visitor numbers.
While it may seem like a distant prospect, Black Friday is coming and retailers are busy preparing for the busiest shopping period of the year. The holiday season is normally a busy time for us too, as we start carrying out performance tests on retail sites to get an idea of how they’ll behave when unprecedented visitor numbers put systems under equally unprecedented strain.
Our interactive monitoring dashboard is a bolt-on to our Monitoring Insights product that gives a very quick and easy overview of your monitoring estate. It’s designed to run on a big screen on the wall, which means it’s often viewed from a distance.
We’ve recently been responding to customer feedback to make it easier to use in this way.
Back in December, we added icons to the graphs to show you the current status of your monitors.
Now, the latest improvement means you can change the text size of your monitor names, making it easier to see which one you’re looking at.
Love it or hate it, Valentine’s Day is big business.
It’s hard to avoid the ads, the promotions and the special offers, all dedicated to getting us to part with our hard-earned cash in return for some romantic gesture or other.
Away from the high-street stores, the restaurants and the garage forecourts, many consumers were doing their Valentine’s Day shopping online
It’s that time of year when a lot of people are frantically trying to lose the few extra pounds they gained over the festive season. It’s time to be leaner, faster, to cut out the junk food and adopt a healthier lifestyle.
With that in mind, it might also be a good time for retailers cut redundant content from their websites.
Welcome to the last in our series of stories about how we’re helping to make our customers’ lives just a little easier as the year draws to an end.
This week, meet Gavin and Anna, who are both trying to unwind...