Eggplant Blog

Are the world's top websites fast enough?

11/15/18 / by Alex Painter posted in website performance, KPIs, Real Customer Insights

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At Eggplant, part of our business is about helping organizations to deliver fast websites that deliver great customer experiences. To do that, we measure those experiences through solutions such as Monitoring Insights, Performance Analyzer and Real Customer Insights.

Definitive web performance league tables

We’re using Performance Analyzer to track home page speed for top websites in a range of sectors and publishing the results in daily league tables called the Digital Experience Index.

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Three Essentials for Your Website's Peak Trading Period

11/6/18 / by Alex Painter posted in website performance, KPIs, Outage, Downtime, Real Customer Insights, Load testing, Performance testing

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Many website owners are gearing up for their busiest time of year, with preparations well under way for the pre-Christmas rush.

Part of this means making sure the website is up and running throughout the peak period.

But it’s not just about availability.

Here are some essential steps to help you make sure your website delivers the best possible experience when it matters most.

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Enhanced Reporting, Bug Hunting and Scalability: Enter Eggplant AI 2.2

11/2/18 / by Peter Cherns posted in Eggplant Release Insights, release quality, analytics, Performance testing, test coverage, bug hunting

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We’ve recently made some huge enhancements to Eggplant AI, our intelligent test automation solution. The release of version 2.2 not only includes a number of new reporting features – it also transforms its capabilities.

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The Best of Both Worlds: Integrating Synthetic Monitoring Insights with Application Performance Management

10/17/18 / by Colin Marshall posted in website performance, User Experience, Monitoring Insights, synthetic monitoring

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Synthetic monitoring is an excellent way to keep tabs on the heartbeat of your platform with alerting offering the assurance that you are always first to react to outages. It also provides a history which enables the identification of patterns in performance which, if unchecked, may turn into outages.

Eggplant’s Monitoring Insights solution has long been considered best of breed in this field, with uniquely reliable testing that alerts you to problems before your customers start complaining. In this blog post, we’ll look at how to diagnose issues highlighted by synthetic monitoring by integrating with an application performance management solution.

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How Ticket Sales Broke Barriers for Glastonbury 2019

10/11/18 / by Alex Painter posted in website performance, User Experience, Monitoring Insights, synthetic monitoring, Glastonbury, Load testing, Performance testing

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Glastonbury remains the most in-demand UK festival so it’s no longer a surprise to see the website crash on mainstream ticket-release day. The 2019 event sold out in 30 minutes, with a record number of people trying to buy tickets.

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Better Together: Open Source and Eggplant

10/8/18 / by Jonathan Gillaspie posted in Selenium, Selenium WebDriver, JMeter, open source, DevOps

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If you’re a software developer or tester, chances are you’ve used open source software at some point in your career — we know a lot of our engineers have. The pros and cons of open source are pretty clear: 

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How Smart Testing Can Ensure a Smooth Shopping Experience

9/24/18 / by Nick Casalbore posted in POS testing, point of sale, omnichannel testing, UX testing, automated testing, artificial intelligence, machine learning, intelligent automation, Digital Experience

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Click. That’s the sound of a customer seeking out your competitor because your point-of-sale (POS) system didn’t deliver the experience they wanted or expected. You know that your QA teams tested the code and it worked. So, what happened? 

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Delivering a Five-Star Digital Experience in Financial Services

9/6/18 / by Antony Edwards posted in user journeys, end-to-end testing, business outcomes, Customer Experience Insights, fusion engine, QA, financial services, User Experience, Performance testing, intelligent automation, artificial intelligence, Eggplant Release Insights, UX testing, UX monitoring, UI testing, APIs, predictive analytics

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No matter what industry you’re in, providing an exceptional digital experience to your customers is paramount. It’s particularly tricky in financial services, as more and more users ditch physical branch locations for online banking. By 2019 in the UK, mobile banking is expected to overtake desktop as the preferred channel. And for two-thirds of Americans, a recent survey found that online and mobile banking represent their primary banking channels. 

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Improve Patient Care in Hospitals With Intelligent Automation

8/23/18 / by Charlene Makai posted in EMR testing, Healthcare, hospital systems testing, Citrix, Functional testing, Performance testing, end-to-end testing, user journeys, security testing, Mobile testing, Mobile test automation

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To provide the best possible patient care, hospitals need to ensure that the EMR is working properly after every change. While the EMR itself is a critical link in overall patient management, ensuring seamless connectivity across numerous other hospital systems (ERP software, PACS technology, blood bank software) is also important. This means end-to-end testing of software releases, updates, functionality, and performance — not just testing that the code works in one system or another.  

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Link Real User Journeys and AI-Assisted Techniques to Improve Quality

8/22/18 / by Michael Giacometti posted in AI-assisted testing, artificial intelligence, DevOps, QA, QA testing, testing best practices, user acceptance testing, User experience testing, User Experience, digital automation intelligence, Customer Experience Insights

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To keep up with DevOps, testing and QA teams typically adopt a shift-up approach to move quality further up the software development lifecycle. The goal is to complete system testing, integration testing, and user acceptance testing (UAT) to ensure a bug-free release. While product quality has a direct correlation to increased revenue and positive business outcomes, this isn’t enough in the 21st-century marketplace. QA’s job isn’t just to de-risk applications by finding defects earlier but to help de-risk business strategy and potential problems with your user base by reporting customer experience defects. 

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